Account controls
Request deletion of your Mila account.
You can ask us to delete your Mila account and associated information, even if you can no longer use the app.
Send a request
Email support@wirefire.co from the address connected to your Mila account. Write “Mila account deletion” in the subject. Do not send a password or sensitive details about a child. We may ask for limited information to verify that the account belongs to you.
What the request covers
We review account information, child profiles and information saved in Mila, including learning progress, activities, notes and Check-ins where present. We delete or de-identify information unless a legal, security or transaction obligation requires limited retention. Provider backups may clear on their normal cycle. We will explain any relevant exception in our response.
Subscriptions are separate
Deleting a Mila account or removing the app does not cancel an active Apple App Store subscription. Cancel it in your Apple account. For more information, read the privacy policy or contact Mila support.